Shipping and Delivery Policy

At Elsinore Online Boutique LLC, we strive to ensure that your shopping experience is smooth and enjoyable. This Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of our products.

1. Shipping Options and Rates

1.1. Domestic Shipping

Standard Shipping: Estimated delivery time is 5-7 business days. Shipping rates are calculated based on the weight and dimensions of the items, as well as the delivery location.
Expedited Shipping: Estimated delivery time is 2-3 business days. Additional charges apply and are calculated at checkout.
Overnight Shipping: Estimated delivery time is 1 business day. This option is available for an additional fee and is calculated at checkout.

1.2. International Shipping

Availability: We offer international shipping to selected countries. Please check our website for the list of available countries.
Shipping Rates: Rates vary based on the destination, weight, and dimensions of the items. Shipping costs are calculated at checkout.
Delivery Time: Estimated delivery time for international orders is 10-15 business days, depending on the destination.

2. Order Processing Time

Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please ensure that all shipping details are accurate.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Tracking Your Order

Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier’s website.
Order Status: You can also check the status of your order by logging into your account on our website.

4. Delivery Terms

4.1. Delivery Address

Accuracy: Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
Changes: If you need to change your delivery address after placing an order, please contact us immediately. Address changes may not be possible once the order has been processed.

4.2. Delivery Attempts

Carrier Policies: Our shipping carriers will make delivery attempts according to their policies. If a delivery attempt is unsuccessful, a notice will be left with instructions for redelivery or pickup.
Failed Deliveries: If a package is returned to us due to failed delivery attempts or incorrect address, we will contact you to arrange redelivery. Additional shipping charges may apply.

5. Shipping Restrictions

PO Boxes: We do not ship to PO Box addresses.
Restricted Items: Certain items may have shipping restrictions due to size, weight, or destination. Any such restrictions will be noted on the product page.

6. Shipping Damage

Inspection: Please inspect your order upon delivery. If you notice any damage to the packaging or items, please contact us immediately.
Claims: To file a claim for damaged items, please provide photos of the damage and the packaging, along with your order number and a description of the issue. We will arrange for a replacement or refund as necessary.

7. Customs and Duties

International Orders: International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost.
Customs Clearance: Delays caused by customs clearance are beyond our control. Please contact your local customs office for more information.

8. Contact Us

If you have any questions or need further assistance with your shipping and delivery, please contact us at:

Elsinore Online Boutique LLC
Email: info@elsinoreonlineboutique.com
Phone: (323) 963-4861
Address: 3535 ELSINORE PL, SAN DIEGO, CA, 92117