Return and Refund Policy

At Elsinore Online Boutique LLC, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help.

1. Return Policy

1.1. Eligibility for Returns

Condition of Items: Items must be in their original condition, unused, and in the original packaging.
Time Frame: You have 30 days from the date of delivery to initiate a return.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

1.2. Non-Returnable Items

Customized or Personalized Items: Products that have been customized or personalized to your specifications.
Final Sale Items: Items marked as “Final Sale” at the time of purchase.

2. Return Process

2.1. Initiating a Return

Contact Us: To initiate a return, please contact our customer service at support@elsinoreboutique.com or call 123-456-7890.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.

2.2. Packaging and Shipping

Original Packaging: Items should be returned in their original packaging, including any accessories, manuals, and documentation.
Shipping Method: You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for items over $75.
Return Address: Please send your return to the following address:
Elsinore Online Boutique LLC
Returns Department
1234 Elm Street, Springfield, IL 62701

3. Refund Policy

3.1. Refund Eligibility

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Condition: Items that are returned in new and unused condition will be eligible for a refund.

3.2. Refund Process

Original Payment Method: Refunds will be processed to the original method of payment within 7-10 business days after the return is received and inspected.
Notification: You will receive an email notification once your refund has been processed.

3.3. Partial Refunds

Restocking Fee: A restocking fee of 15% may apply to items that are not returned in their original condition or are missing parts.
Late Returns: Items returned after 30 days but within 60 days may be eligible for a partial refund at our discretion.

4. Exchange Policy

4.1. Exchanges

Eligibility: Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer service for assistance.
Process: Follow the return process to send back the original item, and place a new order for the desired item.

5. Damaged or Defective Items

5.1. Reporting Issues

Time Frame: If you receive a damaged or defective item, please contact us within 7 days of receiving the item.
Proof: Provide a description of the damage or defect, along with photographs if possible.

5.2. Resolution

Replacement: We will arrange for a replacement item to be sent to you at no additional cost.
Refund: If a replacement is not available, we will issue a full refund, including the original shipping cost.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Elsinore Online Boutique LLC
Email: info@elsinoreonlineboutique.com
Phone: (323) 963-4861
Address: 3535 ELSINORE PL, SAN DIEGO, CA, 92117